Medivet 24 Hour Chorley

Sadly my experience at this practise was really poor - most of the staff were unfriendly/rude at times, and some were completely incoherent. I don’t often write reviews but I knew I had to share my experience here as I wouldn’t want to anyone else to choose to come here and receive the same treatment that we have. My dog started experiencing signs of pain, and was being sick which prompted us to take him into the vets to be checked over. At his registered practice, they were immediately as concerned as we were and they suspected that he’s maybe eaten something he shouldn’t, which was causing a blockage in his abdomen. They said this could be really serious, and fatal, if not quickly treated and removed. Sadly, at Bamber bridge, they wouldn’t have had the same surgical facilities in place like Chorley’s practise do, so they sent us to Chorley and told them it was an emergency and that I’d be with them in 10/15 mins. As they will likely need to operate. After finally being seen after about 30 mins, I was told that he would have to have an xray to confirm the suspicions of a blockage and then they could operate on him. I was told the vet was currently in theatre and that they’d only be in there for an hour so I should go home and leave my dog with them. I was really keen to stress the fact that I’ve been told this could be fatal at my registered veterinary practise, but the member of staff told me that whilst this was the case, other, more serious emergencies could come through the door so it could take longer than expected to get him in - which I understood - so I left my dog with them, and went home to wait for a call. 5 hours later, I rang them to check to see if he had gone in, only to be told that he wasn’t an emergency and they had a few other emergency appointments they needed to deal with first. Each hour after this call, I rang them asking for updates on him. Each time I pretty much spoke to a different member of staff, and more than once was told, ‘sorry I don’t know as I’ve just started my shift’ essentially telling me they can’t help me or provide me with any usual information. They then reassured me that he’d be seen ‘within the next hour’ - luckily this time, they then got round to X-raying him and called me back to tell me that indeed we were right, a large mass or blockage had been found in his abdomen and he’d immediately have to go into surgery to avoid gas building up in his intestines resulting in a potential rupture, which could again, be fatal. I gave immediate go ahead for the (ex-lap) and I was told I’d get a call back as soon as he was out of surgery. At this point it was around midnight when he went in. I couldn’t sleep and hadn’t slept and didn’t receive a call when he was out of surgery, so spent the whole time worrying and was wide awake waiting for this call. My dad then rang to see what the hold up was only to be told that he was fine and had already come out of surgery. Yet I wouldn’t have known if he we hadn’t have chased them yet again. Naturally he wasn’t in a good condition after that major surgery the following morning, but was left waiting in a room for another unfriendly member of staff to discharge him - I was in that room for about 40 minutes in total, if not longer, spent waiting for her to come back at different points. I wasn’t given a collar or recovery suit by this vet nurse either upon discharge and when handed the very expensive bill at the reception desk, I was told that they were at least one month behind on submitting insurance claims so weren’t even able to do this one thing for me in good time after the awful experience we had had with them, as apparently management weren’t giving them enough time to process insurance claims for their patients. This needs to change. The experience I had there was totally unacceptable and cold, I would not recommend this practise to anyone looking to go and can only hope that this feedback is looked into and actually acted upon so that nobody else had to experience the same.

Very caring helpful and specialises in many things.Been with them over 20yrs .Thank you Hillcrest.sad that now their prices are extremely over charged, I do understand POR. I think medivet treat it as company and not as Veterinary hospital. Got the best staff who are brilliant. 🐾🐾🐕

Empathetic , efficient , knowledgeable. Also , very caring , not only to the pet but to the owner too. Highly recommended!

They helped me with a rescued bird. X

Thoroughly professional friendly expertise. Many thanks.

Words that ever they refuse to give meditation to very sick and in injured animals and they have no empathy whatsoever they shall be shut down it's the worst vet in the country

We went out of hours on Saturday evening. They nurse on duty took us in straight away. She was friendly and professional. She examined our cat. We opted for blood tests and a steroid injection. Even though she did advise us our cat was very sick (thought to have bone lukemia). Unfortunately, she passed away Sunday morning.

Rang for an appointment on a Monday morning which I got on the same day. The appointment was on time . The vet was informative and happy to discuss and answer all questions..I didnt feel rushed. The lady on reception was friendly .. I had a positive experience.

Generally we have a great experience with the vets when we go. The actually care of our animals is excellent that the vets have been nothing but amazing. The main issue we have had recently is the delays at the front desk. There were long lines and very long waits for medications. We are happy to wait but it kind of sounded like a couple of staff members were having a long drawn out conversation while we were waiting. Another person in the queue mentioned that they had waited for nearly 30 minutes before leaving and returning.

Medivet emergency looked after my boy Otis when he fell ill kept him overnight and kept me up to date with phone calls. Their staff are brilliant and reassuring couldn’t have asked for a better experience with them. Thank you for looking after him so well.