Medivet Pype Hayes

Got seen promptly and the vet we saw was lovely and very thorough. Getting an appointment was difficult as no-one answers the phone at the practice, seemingly ever. Had to make the appointment online but wasn’t able to match details with the fact that my cat is already registered at the practice.

Great vets who care about your pet and help save us money at the time. Really good practice that I would recommend to anyone.

Appointment was easy to make, operation went well for castration

Saw Emily (vet) yesterday and she was lovely very caring and thorough very pleased with how she treats my cat

Lovely staff, great with my poorly cat, will definitely recommend this vets

Heartbroken 😭😭. Just had to say goodbye to our big dopey teddy bear of a dog at the emergency Willow vets in Solihull 😭😭💔. Pype Hayes vets are bloody disgusting!!!! Last 3 weeks we've been taking him there after him having a bland diet of boiled chicken for 5 days didn't sort his bad tummy (constant diarrhea with mucus) and not getting better. First week they gave antibiotics, (his temp was a bit high), they didn't work. 2nd week took him back..they gave omeprazole antacids and a stool sample bottle incase they didn't work. They didn't!... Took stool sample in last Wednesday (£229.15!! And not heard anything back as of this posting). 2 days later on the Friday morning at 10.30 am I rung them and said we need to book him for a scan as he's deteriorating badly, i was really worried. He was looking quite thin at this stage, drooling and panting, hackles all up along back indicating he was in pain and still having very bad diarrhea. I was really worried. Stool test wasn't back..I was told to take him in before 11 they said if I thought it was urgent. It wasn't possible as husband works 2 hours away and i don't drive so asked if he could be booked in for a scan (he's a very big dog and taxis don't like taking dogs full stop). They don't book for scans they said, but bring him in for a full health check on the evening and if needs be will direct to out of hours for a scan.. Friday evening appointment they checked heart and temp ( temp still a bit high again they said... but she said probably from being in the car and waiting room) and just gave painkillers and MORE ANTACIDS 😡. Next day..late Saturday night he was restless, didn't want to lie down. Drooling even more but eventually he went to sleep. Sunday morning he started vomiting bright yellow bile. Had to rush him to the emergency Willow vets in Solihull. He collapsed when we got him out of the car and again in the waiting room. They weighed him (he'd lost 4 kg's in 3 weeks) and temperature of 42!! Dehydrated and critical😭😭😡😡. They rushed him straight in for IV fluids and gave him a scan straight away. He'd got fluid round his heart!!!! They drained the fluid (700 ml), managed to drop temp slightly to 40 but heart rate high 😭. Said he was critical, would do CT scan for imaging see what's going on. Had to pay 3k out of the 6k minimum quote before leaving him there. Said to keep phone near as touch and go. But i had a bit of hope when i hadn't had a call by midnight...our brave boy a strong fighter. He was only 4...strong young boy .. Then the phone rings at 01.14. He's in bad way. Vomiting blood and bloody diarrhea and blood pressure dropping😭😭. Drove up there straight away...oh God, our poor boy 😭😭. Can see blood in his drainage bag, he's not responsive, and nurse said he could likely deteriorate and go into cardiac arrest at any time 😭. So we had to do the right thing...no way were we leaving our boy on his own for that to happen. We had to make the call 💔💔💔😭😭😭. Our sweet sweet dopey boy. Pype Hayes vets should be ashamed!!!!!😡😡😡😡. After being with them for 30 years and lining their pockets with thousands of pounds we will NEVER EVER EVER take another pet of ours there!!! They just don't care anymore. It's just about the money since Medivet took over.!! Our sweet boy shouldn't have gone this way 😭😭. If only they'd listened and just done all the tests needed. They didn't even take bloods! If you've got a poorly pet that needs a scan after 11am....good luck. Disgusting practice that has well & truly gone to the pits! AVOID AVOID AVOID!!! ****UPDATE**** Willows tested the fluid that was around his heart and it contained BACTERIA! From an infection elsewhere...where bacteria had penetrated possibly due to a sharp object piercing the intestine or esophagus. 4 weeks of diarrhea and all Pype Hayes did was prescribe painkillers and antacids after 1 week of antibiotics didnt work!!! BLOOD MONEY!!!!!!!

Very professional. No problems at all.

not how it use to be ,lost the personal touch since taken over by medivet .

Reception is too small for the amount of people in and out. On arrival there was already someone with a large dog waiting to check in, one of my 2 dogs is very nervous of the vets so being trapped in the small space was not helping & my dog was trying to get back out the door, one of the girls was on the phone and looked at us to acknowledge us, the other receptionist was looking at her screen & did not even lift her head to acknowledge us, we were there a few minutes when someone came out from one of the rooms with a cat in a basket & also wanted to go to reception making an already tight space smaller, making just checking in very frustrating. The nurse was very good, she could tell that my dog was very nervous & calmed her down so she was able to check her over.

Always clean and friendly staff and look after my little girl and explain everything to you. Keep the fantastic work up. I would recommend anyone who loves their pets to use this vet 10 out of 10