Medivet Ystradgynlais

Good but could be better for the pets, need to improve the availability for appointments and attention time

The vet was uncertain about whether Popsi could continue much longer because she seemed to be in pain and her diagnosis was not sure; we postponed it a bit... bur very soon she crossed the Rainbow Bridge so peacefully and gently that she looked as if she was going to sleep, rather than 'being put to sleep. She was about 14 and had come to me as a frightened and shabby stray; we gave her two and a half more years than she would have had.

Always making my dogs and I feel comfortable. It’s a great environment and they’re ever so helpful. They really go the extra mile!

Lady behind the desk, Sharon I believe, is absolutely lovely. Always goes above and beyond for me and my cat, she is an asset to the company. Every single time I’ve had to make an appointment she has gone well above and beyond what she could do and got my cat seen as soon as physically possible, I sincerely appreciate her. And the vet that I’ve seen the last two times has been amazing, young gentleman, very informative and helpful. He’s very friendly and listens intently to any concerns or questions I have about my cat and answers them to the best of his knowledge, you can tell he really cares for animals. Affordable pet plan, convenient location and easy to contact. You can also use their online system to book appointments which is super convenient. Vets are only there on certain days as it’s a small practice but the days are well suited for me and saves me a trip to Merthyr Tydfil. Very happy I found this place, have recommended it many a time and will continue to do so.

we have a rather grumpy old lady cat and she does not like visiting the vet but the vet made it easy for her and she didnt bite anyone

Have used for last eleven years - very happy with the service

Great sincere all round practice from entering to leaving.

Amazing service! My daughter took her little dog yesterday, he is already like a puppy again! I have to say, the lady on reception went above and beyond for us, such a kind woman. I was in England as crashed car recently and my daughter was in Ystrad, sobbing so hard with concern she could barely find the vets! The receptionist was sooooo friendly, kind and professional, she calmed both of us and was so helpful over the phone.(Even looked for my daughter outside!) The vet wouldn't allow my daughters phone on when our little one was examined (fair enough, I am not complaining about this, I wanted 100% attention on our pet) but I needed to know what was going on as daughter so stressed, once again the receptionist got on the phone and explained all to me.😊👌 Thankfully, our dog didn't need anything huge done to him and is his happy glowing self again, but I would not hesitate to use these guys again. Normal costs/fast service/efficient/professional/ warm and friendly.

Great staff, patient and great with my dog A***

A great practice. Professional, friendly and caring. Giving great advice (puppy plan, training advice) and support for the owner as well as fantastic care to the patient. Our puppy was oblivious to her microchipping and vaccine recently, by the power of distraction by the vet, plying her with complimentary puppy treats. A lovely team that takes care of my other dog and cat as and when required also. Highly recommended.